Returns and Refunds Policy

Last Updated: June 11, 2025

At Achimlt, we’re committed to delivering a smooth shopping experience. If you’re not fully satisfied with your purchase, please review our return and refund policy below.

Order Changes & Exchanges

  • Please double-check your size, color, design, and shipping address before checkout.
  • Once your order is placed, we cannot guarantee changes or exchanges due to fast processing times.
  • You may request a cancellation within 6 hours of ordering by emailing:
    📧 [email protected]
  • Note: After 6 hours, your order may already be in production or shipped and cannot be modified.

Order Cancellations

  • Orders may be canceled within 6 hours of placement.
  • A 10% cancellation fee will apply to cover transaction and processing costs.
  • To cancel, email [email protected] with your order number and reason for cancellation.

Return Policy

You may return eligible items within 30 calendar days from the date of delivery.
Returns requested after 30 days cannot be accepted.

Eligible Return Reasons

Returns are accepted if:

  • The item arrived damaged or defective.
  • You received the wrong product, size, or material.
  • The design differs from what was ordered.
  • The product does not match the website description.

Return Conditions

To be eligible for a return:

  • Items must be unused and in original condition.
  • Items must include all original tags and packaging.
  • Items must not be worn, washed, or altered.
  • Return must be due to a verified error on our part (e.g., incorrect design or quality issue).

⚠️ Minor imperfections (like loose threads or slight color variations) are not considered defects.

How to Request a Return or Refund

  1. Email [email protected] within 30 days of delivery.
  2. Include the following details:
    • Order number
    • Issue description
    • Clear photos of the item and issue
    • Proof of purchase (e.g., order confirmation)

Our team will respond within 2–3 business days with return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • Shipping fees are non-refundable unless the return is due to our error.

Refund Process

  • After receiving and inspecting the returned item, we’ll notify you by email.
  • If approved, your refund will be processed within 2 business days.
  • Refunds are issued to your original payment method.

When to Expect Your Refund

Most refunds appear within 10–15 business days, depending on your bank or card provider.
If delayed:

  1. Check your bank or card account
  2. Contact your card provider
  3. Email us at [email protected]

Important Notes

  • Returns must be approved and shipped within 30 days of delivery.
  • Unapproved returns will not be accepted.
  • We are not responsible for lost or damaged returned items in transit.

Need Help?

For questions about returns, refunds, or order issues, contact our support team:

📧 [email protected]
📅 Support Hours: Monday–Friday, 8AM–5PM PST