Returns and Refunds Policy

Order Changes & Exchanges

Please review your order carefully before confirming, including size, design, and quantity. Once confirmed, changes or exchanges due to incorrect selections (e.g., item type, size, design, or shipping details) cannot be accommodated due to our fast processing times.

If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder. For any questions before placing your order, contact us at [email protected]. Your satisfaction is our priority.

Canceling Orders

Orders can be canceled within 6 hours of placement. After this period, your order may already be processed or shipped.

Cancellation Fee: A 10% fee of the total order value applies to cancellations.
To cancel, email us at [email protected] with your order details.

Return Policy

You may return an item within 30 days of delivery. After this period, returns or refunds are no longer available.

Conditions for Returns

Items are eligible for return if:

  • They arrived damaged.
  • The design differs from what was ordered.
  • Incorrect size or material was received.
  • The wrong product was delivered.
  • The product description does not match the received item.
Condition of Returned Items

To be eligible for a return, items must:

  • Be in original condition and packaging.
  • Not be worn, washed, or altered.
  • Show defects caused by our error.
  • Have original tags attached.
    Note: Minor issues like stray threads are not eligible for returns.

Requirements for Refunds

To process your refund, provide:

  1. A shipping label or receipt.
  2. Proof of purchase.
  3. Evidence of defects (e.g., photos).
  4. Relevant email screenshots.

Return and Refund Process

  1. Email your refund request and supporting documents to [email protected].
  2. Our team will review your case within 2-3 business days and provide specific instructions.
  3. Refunds are processed only after confirming eligibility.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable.

Refund Processing Time

Refunds are processed within 2 business days after receiving the returned item. You will be notified via email once your refund is issued. Refunds may include the original shipping fees, depending on the case.

Awaiting Your Refund?
  • Verify your bank account details.
  • Contact your credit card company, as processing may take additional time.
  • Refunds typically appear within 10-15 business days, depending on your card provider.

If you have not received your refund after this time, contact us at [email protected].

IMPORTANT NOTES

  • Our return policy is valid for 30 days from the delivery date. After this period, returns and refunds are not available.
  • Items are only eligible for return or exchange within the 30-day window.
  • We are not responsible for returns lost or damaged in transit or returns made without proper communication.

For further assistance, please email us at [email protected].